Terms and conditions - consumer

Conditions

All prices include VAT.

Delivery terms and shipping costs

Deliveries are made by letter or parcel depending on weight. Free shipping.

Delivery time

Delivery time for products in stock is about 1 week. However, we do not guarantee that the products will arrive within the specified delivery time, as unforeseen delays may occur. We do not compensate for any inconvenience that may occur in the event of any delay.

Terms of payment

Pay securely when ordering in our web shop with card payment via Stripe. Alternative payment methods by arrangement.

Return Policy

Full return policy applies within two weeks from the time you received the products. Is something is being damaged on arrival, see Complaints below. The return address is: Rod To Recovery AB Janique Svedberg Västra Skansgatan 4G 413 02 Göteborg Shipping fee and return postage are paid for by you without collection fees. Don't forget to send a note with your details (the ones you provided at the time of purchase) and that you want to return the product. Please note! You are responsible for packing the products so that they cannot reasonably be damaged during transport. Products that are damaged on arrival due to lack of packaging will be charged.

Complaints

In case of faulty or defective item - contact us as at janique@janiquesvedberg.com as soon as the defect is discovered. Visible transport damage must be reported within 10 days. We are responsible for the return cost, but it only applies if you have contacted us first. Returns are made without collection fees. A defective item is replaced with a new flawless one.

Personal data

För att handla hos oss måste du fylla i alla obligatoriska fält vid kundregistreringen. Genomförd beställning innebär att du samtycker till att namn och personnummer registreras hos oss. Alla personuppgifter som vi får del av när du handlar i webbutiken på vår hemsida kommer att användas i syfte att vi ska kunna fullgöra våra åtaganden gentemot dig samt uppmärksamma dig på erbjudanden i marknadsföringssyfte. Skulle du få ett nyhetsbrev från oss finns det alltid en länk längst ner där du enkelt kan avanmäla dig för framtida nyhetsbrev.

We follow the Swedish Distance Contracts Act, the Consumer Agency's and the General Complaints Board's recommendations and hope that you will feel safe and feel comfortable shopping from our website.